FRITZ!Box 6490 Service - Knowledge Base

FRITZ!Box 6490 Service

TV channels are missing from the FRITZ!Box's channel list

After configuring your FRITZ!Box for television reception, not all of the free-to-air TV channels in your cable package are listed in the FRITZ!Box's channel list.

1 Checking whether a television can find additional TV channels

To test whether there is a problem with your cable connection, check whether a television connected to the same cable junction can find the free-to-air TV channels:

  1. Connect a television to the same cable junction and search for channels with it.

    Note:Refer to the manufacturer of the television for information on the procedure, for example consult the manual.

  2. If the television is also unable to find all of the free-to-air TV channels, have your cable provider check your cable connection.
    • If the television finds all of the free-to-air TV channels, proceed with the following section.

2 Starting the comprehensive channel search

Start a comprehensive channel search to conduct an extensive search that includes all of the frequencies covered by your cable network:

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Enable the option "Comprehensive channel search".
  4. Click the "Start Channel Search" button.