FRITZ!Box 6490 Service - Knowledge Base
"Update" menu is missing from the FRITZ!Box user interface
The latest FRITZ!OS cannot be installed. The menu option "Update" is missing in the "System" area of the FRITZ!Box user interface, and the wizard also does not does not offer any options for installing an update.
1 Only the cable provider can update
If the "Update" menu is not available, then your FRITZ!Box was provided by your cable provider. The cable provider automatically installs new FRITZ!OS for these devices. You therefore cannot install an update using the FRITZ!Box user interface, nor is it necessary. Refer to your provider for information on the new FRITZ!OS version and possible release dates.
You can only install the latest FRITZ!OS yourself if you purchased a FRITZ!Box 6490 with the article number 20002778 from a retailer.