FRITZ!Box 6820 LTE – Service - Knowledge Base

FRITZ!Box 6820 LTE – Service

Occasional restarts: Several LEDs flash

The FRITZ!Box occasionally restarts. When this happens, all or several LEDs flash continuously. It restarts a few times a week, several times a day, or when specific events or actions occur, for example, but not constantly.

Important:If the FRITZ!Box constantly restarts, proceed as described in in this guide.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Installing the latest FRITZ!OS

  1. Install the latest FRITZ!OS on your FRITZ!Box.

2 Using the correct power adapter

One of the most common causes of error is the use of an unsuitable power adapter for the FRITZ!Box:

  1. Use a suitable power adapter to plug in your FRITZ!Box.

3 Configuring file sharing software

The following steps are only necessary if you are using file sharing software (such as eMule, BitTorrent):

  1. In the file sharing software, decrease the number of simultaneous connections that are allowed.

4 Checking the FRITZ!Box and settings

Loading the factory settings

  1. Load the FRITZ!Box's factory settings.

Checking the settings

  1. Reconfigure the basic functions of the FRITZ!Box.
  2. Check whether the problem still occurs.
  3. If the problem no longer occurs, completely reconfigure the FRITZ!Box. The FRITZ!Box's settings were incorrect.
    • If the problem still occurs, use the recovery tool to reset the FRITZ!Box. The FRITZ!Box is in an error state.

5 Enabling the automatic sending of error reports

If you configure your FRITZ!Box to automatically send error reports, we can use the data we receive to help eliminate the occurrence of sudden restarts in a future FRITZ!OS update, if the cause is reproducible and one we can eliminate. The error reports do not contain any personal information such as passwords or account information:

  1. Open the FRITZ!Box user interface.
  2. Click "Contents" on the bottom of the page.
  3. Click "AVM Services" at the very bottom of the next window.
  4. Enable the option "Diagnostics and Maintenance" ("Diagnose und Wartung").
  5. Click "OK" to save the settings.