FRITZ!Box 6840 LTE Service - Knowledge Base

FRITZ!Box 6840 LTE Service

Forgot password for the FRITZ!Box user interface

You can protect the user interface of your FRITZ!Box against unauthorized access with a password. If you forgot the password, reset the password or load the FRITZ!Box's factory settings. Then you can log in again and set a new password.

1 Resetting the password

If you set up the "forgot password" push service, you can have the FRITZ!Box send you an email with an access link that can be used to reset the password:

  1. Open the FRITZ!Box user interface.
  2. Click the "Forgot your password?" link.
  3. Click the "Send Push Service Mail" button. If the button is not displayed, the "forgot password" push service is not configured.
  4. Call up the email with the same device you used to request the push service mail and follow the instructions in the email. If you did not receive an email, either the the email account information entered for the push service is not correct, or the FRITZ!Box is not connected to the internet.

2 Loading the factory settings and reconfiguring the FRITZ!Box

If the "forgot password" push service is not configured or you did not receive the email from the push service, you cannot open the user interface again until you load the factory settings:

Loading the factory settings

  1. Unplug the FRITZ!Box for 1 minute.
  2. Open the FRITZ!Box user interface within the next 10 minutes.
  3. Click the "Forgot your password?".
  4. Click the "Restore Factory Settings" button.
  5. After you load the factory settings, open the FRITZ!Box user interface.

Configuring the FRITZ!Box

  1. Reconfigure the FRITZ!Box. If you previously saved the FRITZ!Box settings, restore the settings. Make sure you do not restore the FRITZ!Box password.
  2. Configure the "forgot password" push service so you can simply have your password sent to you via email in the future.