FRITZ!Box 7340 Service - Knowledge Base

FRITZ!Box 7340 Service

Message "security certificate is not trusted"

When you attempt to access the FRITZ!Box, your web browser displays one of the following messages:

  • "There is a problem with this website's security certificate"
  • "Your connection is not private"
  • "Your connection is not secure"
  • "Cannot verify server identity"


  • The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.

1 Confirming the security warning

You must confirm the web browser's security warning in order to access the FRITZ!Box. This does not pose a security risk!

  • Google Chrome

    1. Click on "Advanced".
    2. Click "Proceed to [...] (unsafe)" or "Proceed to (usafe)"
  • Mozilla Firefox

    1. Click "Advanced" and then "Add Exception...".
      • The window "Add Security Exception" opens.
    2. Click "Confirm Security Exception" in the "Add Security Exception" window.
  • Microsoft Edge

    • Click "Continue to this webpage (not recommended)".
  • Microsoft Internet Explorer

    • Click "Continue to this website (not recommended)."
  • Apple Safari

    • Click "Continue".
      • or, if you do not want the message to be displayed when you access the FRITZ!Box in the future:
        1. Click "Show Certificate".
        2. Enable the option "Always trust [...] when connecting to [...]" and click "Continue".
        3. Enter the password of your macOS user account and click "Update settings".