FRITZ!Box 7590 Service - Knowledge Base

FRITZ!Box 7590 Service

Configuring call diversion in the FRITZ!Box

You can set up call diversions in your FRITZ!Box. Incoming calls are then automatically diverted to another line, a particular telephone, or to an answering machine. You can set up a call diversion for all incoming calls or just for particular calls.

For example, you can define that

  • all calls will be diverted to another line.
  • all calls in which the caller does not transmit a telephone number will be diverted to an answering machine.

    Important:If you would like to divert anonymous calls to one of the FRITZ!Box's internal answering machines, proceed as described in this guide.

  • all calls from a particular person in the FRITZ!Box telephone book will be diverted to your mobile telephone.
  • all calls to a particular number will be diverted to another line if that number is busy.

Requirements / Restrictions

  • Calls to a mobile telephone number configured in the FRITZ!Box cannot be diverted.
  • For security reasons, you cannot set up call diversions to premium-rate numbers.
  • With some types of call diversion, calls from "important persons" from your telephone book are forwarded as a parallel call. For example, if all calls are diverted immediately, then telephones still ring when these callers call.
  • Internal calls cannot be diverted.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Configuring call diversion

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Call Handling" in the "Telephony" menu.
  3. Click on the "Call Diversion" tab.
  4. Click the "New Call Diversion" button.
  5. Define which calls should be diverted:
    Which calls should be diverted?Configuring call diversion
    all calls
    • Enable "All incoming calls".
    all calls to a particular telephone number
    • Enable "Calls to a telephone number / telephone" and select the telephone number.
    all calls to a telephone connected to an analog extension of the FRITZ!Box
    • Enable "Calls to a telephone number / telephone" and select the telephone.
    All calls from a particular person
    • Enable "Calls by a person in the telephone book" and select a telephone book entry. All of the entries in the telephone book you selected under "Telephony > Telephone Book" are displayed.
    all contacts in a specific telephone book
    • Enable "Calls from all persons in the telephone book" and select a telephone book.
    all calls from a certain telephone number or number range
    • Enable "Calls from the telephone number" and enter a telephone number or number range, for example 0301234.
    all calls from callers who do not transmit their caller ID (anonymous calls)
    • Enable "All calls without a telephone number to".
    Table: Configuring call diversion
  6. Define where the calls should be diverted to:
    • To one of the the FRITZ!Box's internal answering machines:
      1. Enable the option "Divert calls to internal answering machine".
      2. Select an internal answering machine.
    • To an external number (for example a different line, a mobile telephone):
      1. Enable the option "Destination telephone number" in the "Divert calls to" section.
      2. Enter the destination number.

        Important:A second connection is established (at additional cost) when a call is diverted to an external telephone number. If you have only one telephone number, it must be possible to use it for two connections at the same time. This is usually the case for Internet numbers.

    • To a connected telephone or answering machine:
      1. Enable the option "Destination telephone number" in the "Divert calls to" section.
      2. Enter the internal telephone number of the telephony device without the prefix **. It is not possible to divert calls to more than one device.

        Note:You can find the internal numbers of your telephony devices under "Telephone Book > Internal Numbers" in the FRITZ!Box user interface.

  7. If the drop-down list "Type of call diversion" contains various options (for example immediately, when busy, or parallel call) to choose from, select one. However, some call diversion do not allow you to select a type.

    Note:You can find further information on the different settings in the FRITZ!Box's online help, which you can access by clicking the "Help" icon .

  8. Click "OK" to save the settings and confirm that the procedure may be executed on the FRITZ!Box, if you are asked to do so.