FRITZ!Powerline 1240E Service - Knowledge Base

FRITZ!Powerline 1240E Service
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Powerline adapters not displayed in FRITZ!Powerline software

Your powerline adapters are not displayed in the FRITZ!Powerline software. FRITZ!Powerline displays the message "No powerline adapter is connected to this computer". However, a powerline connection can be established between the FRITZ!Powerline adapters.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Connecting FRITZ!Powerline with the computer

  • Use a network cable to connect the computer on which the FRITZ!Powerline software is installed to a LAN port on the FRITZ!Powerline adapter.

2 Installing the latest version of FRITZ!Powerline

  1. If you would like to download FRITZ!Powerline for Windows, call up our international download area in a web browser,
    • or, if you would like to download FRITZ!Powerline for macOS
  2. Select the product group "FRITZ!Powerline" and then your product.
  3. Download the FRITZ!Powerline software.
  4. Install FRITZ!Powerline on a computer that is connected to a FRITZ!Powerline adapter by means of a network cable.

3 Configuring the computer's firewall

Note:A firewall is security software that protects computers from attacks from the Internet and controls incoming and outgoing data traffic. Next to virus scanners, a firewall is the most important piece of software designed to protect your computer.
You can find information on configuring the firewall in its manual, or consult its manufacturer directly.

  • Configure the firewall so that it allows the FRITZ!Powerline software to access the powerline adapters.